The Bank of Maldives Plc Ltd (BML) has announced plans to install 19 new ATMs across the country during the next few months.
In a press release on Thursday, BML said the ATMs were supplied by Diebold, a leading manufacturer, and were due to arrive this month.
“These state of the art machines come with world class security features and have the capability to launch new services to offer a superior customer experience,” reads the press release.
It added that the bank sought customer feedback for the project and has decided to install the new machines in existing ATM locations.
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ATMS work 24/24 but cannot answer phone calls!!!Very poor customer service when you call to report a problem and nobody answers!!!If you can install 19 new ATMS, you should also ensure staff answer our queries not 24/24 but at least during working hours!!!
A good start. But if the ATMs are installed in already existing ATM locations...?