Dhiraagu internet service “restored” after successful repair test

Dhiraagu has said that internet services affected by a damaged section of submarine cable off the Sri Lankan Coast have been “restored” after testing on repairs proved successful today.

The cable was damaged on the evening of Wednesday April 18 forcing the company to provide a “degraded” service to national internet customers for several days as it sought out “diversity routes” to reduce the impact to its operations.

The repair work, which was carried out jointly by Dhiraagu and Sri Lankan Telecom (SLT), commenced last week after a specially equipped repair vessel called the Asean Explorer made its way to Sri Lanka from India.

Company spokesperson Imjad Jaleel told Minivan News that testing on the repaired cable had been under way today to ensure that the company could provide a “normal service” to its clients.  By this evening, Dhiraagu announced the tests had been successful and that its broadband capacity had been restored.

According to Dhiraagu, the damaged section of cable, situated 26 miles off the Sri Lankan coast and 40 metres below the water had been damaged by the anchor of a ship.  The damage was found to have occurred in an area of Sri Lankan waters where vessels were not permitted to anchor, the company had previously announced.

Whilst repairs were being undertaken, the company said it had been working to improve the quality of internet services and international calls affected by the cable damage through alternative avenues like the use of satellites.

Last week, chief national telecoms rival Wataniya announced it was also assisting in the provision of data capacity from its own cable as part of a national agreement to cover any disruptions to the Maldives communication network.  Dhiraagu said it has been paying Wataniya for the data capacity allowance.

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