Tag: Tourism

“No choice” but to wait, Maldivians facing overnight queue for India medical visas

Maldivian citizens queuing outside the Indian High Commission in Male’ to obtain visas to travel for medical treatment in India have allegedly been told they must now wait until December 26 before any further paperwork can be processed.

This morning (December 24) individuals waiting outside the Indian High Commission building told Minivan News that they have “no choice” but continue to wait, after it was allegedly announced that no visas will be processed on December 25.

Earlier this month, the High Commission of India forewarned Maldivians that it would now take one week to process visas required to travel to India.

At 2:00am this morning (December 24),  Minivan News witnessed at least 30 Maldivians queued in the rain, waiting for the Indian High Commission building to open.

Male’ inhabitant Ihusaan Jaufar claimed he had been waiting for three days to pick up a medical visa so that an ill family member could receive treatment in India.

“We have been doing shifts so that we do not lose our place in the queue. Before we would make trips to India maybe ten times per year and it was easy, now it has become very difficult.

“They allow 53 passports to be processed each day, but some people are carrying four passports including their own, so rather than 53 people who have queued getting their visas, instead maybe only 10 or 12 are receiving their visas,” Jaufar said.

Maldivian nationals do not require a visa to enter India and stay for 90 days, however they are prohibited from revisiting the country within two months. Patients who need to return to India for health reasons then have to apply for a medical visa.

The Ministry of Foreign Affairs has advised Maldivians to try to obtain the relevant visas prior to their travel, after the Indian High Commission announced that visa-free travel facilities to India are valid for tourism purposes only.

Travel for medical, business or official reasons will require a relevant visa for those purposes, the Indian High Commission has stated.

At 10:30am today (December 24) the 30-strong queue still remained, however some within the queue had alleged they has been told by Indian High Commissioner D M Mulay that they would now have to wait until December 26 for their visas.  The high commission has denied any such claims were made.

Ahmed Didi, a Maldivian waiting in the queue today spoke of his frustration and concern for his family currently living in India.

“I have been waiting to get home for over a week and i’ve been in this queue for the last three days. I’m going to have to ask my friends if we can do shifts in queue so that we do not lose our place. It’s [the queue] going to be huge after 48 hours.

“It is frustrating as I need to get home. My wife is currently looking after my 74-year-old father who is paralysed and my son. She is struggling to cope without me there to help,” Didi said.

According to Didi, the High Commission is issuing tokens to people who can then have their visas processed. Didi claimed that for the last three days only 40 tokens have been issued per day, however this has now been increased to 53.

“The problem is that some people in the queue are holding multiple passports for friends and family. Fortunately the [Indian High] Commission has limited the number of passports per person to just three,” he said.

Didi claimed that earlier in the morning, Mulay had announced to the queue that he was working to resolve the issue and that it came down to a lack of cooperation from the Maldives government.

A source from within the Indian High Commission denied these claims, adding that “no such comment had been made”.

Foreign Ministry Spokesman Ibrahim Muaz Ali also denied allegations of conflict between the government and the Indian High Commission, stating that the foreign ministry was doing its best to help those waiting for a visa.

“There is no lack of cooperation between the Indian High Commission and the Foreign Ministry, we are having regular meetings to discuss the [visa] issue.

“We have a separate desk within the Indian High Commission building that is helping to deal with Maldivian citizens looking to obtain visas,” Muaz said. “We are trying to prioritise based on medical needs. For example, yesterday we had a man come through who needed urgent treatment for cancer and we were able to speak with the Commission to have his medical visa processed quicker.”

Despite the claims, Former President Mohamed Nasheed has alleged in local media today that the current approvals required for medical travel to India were a direct response to the Maldives government’s decision to terminate a sovereign agreement to develop Irahim Nasir International Airport (INIA).

India-based infrastructure group GMR had signed an agreement with Nasheed’s government back in 2010 to develop and manage INIA over a 25-year period. The government of Dr Mohamed Waheed Hassan Manik opted late last month to declare the agreement void and gave the developer seven days to leave the country.

Visitor numbers

Times of India (TOI) reported that a total of 54,956 Maldivians visited the country in 2008, 55,159 in 2009 and 58,152 in 2010.

S Premkumar, Chief Exective Officer of  (CEO) Apollo Hospitals – a major hospital chain based in Chennai –  was quoted in the TOI as claiming that  some 300 Maldivian nationals were treated in Chennai hospitals each year. “They usually come for neurosurgery, and orthopaedic, cardiology and robotic gyneacology procedures,” he told the publication.

On December 20, First Secretary of the High Comission S C Agarwal, told local media that the change in procedure was not new, adding that there had only been a change in the “interpretation” of the agreement signed between India and Maldives in 1979.

“The agreement that grants 90 days free visa for Indians and Maldivians came into effect in 1979. But we have been really flexible in the interpretation of the agreement.

“We have not been questioning the purpose of travel of Maldivians to India. But unfortunately the reverse is not true. The Maldivian authorities have enforced the agreement in the strictest of terms. Nearly 50 Indians are denied entry, detained and deported every year,” Agarwal was quoted as saying in newspaper Haveeru.

Agarwal told local media that India has now “agreed” with the interpretation of the 1979 agreement in accordance to that of the Maldives government.

“We have been flexible in implementing the agreement since 1979. Such flexibility has not been reciprocated by Maldives,” he added.

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Tourism Ministry figures show year-on-year drop in November arrivals

Official Tourism Ministry figures have recorded a 3.7 percent drop in arrivals to the Maldives last month when compared to the same period last year.

It is the first time since May 2012 that monthly arrivals to the country have fallen on a year-on-year basis.

Despite the monthly decline, arrival numbers rose by 2.4 percent between January and November when compared to the same period in 2011.

The official figures indicate that as of November 2012, 866,310 tourists have arrived in the country over the last 11 months. By contrast, 845,732 arrivals were recorded visiting the Maldives between January and November in 2011.

Earlier this year, the Maldives Marketing and Public Relations Corporation (MMPRC) had set a target of attracting one million visitors to the country by the end of 2012.

According to the latest ministry figures, tourist arrivals during November from Britain fell 13.8 percent to 7,164, while Chinese visitors to the country rose 9.2 percent to 18,450 during the same month.  China has accounted for 24.7 percent of all tourist arrivals to the country during the year so far.

Visitors from Germany decreased 13.2 percent to 8,729 in November, while Italian arrivals decreased by 35.9 percent to 3,551 during the same month.

Promotion aims

The MMPRC had this year been allocated a budget of MVR 70 million (US$4.5 million) to conduct marketing activities for the year, almost double last year’s budget of US$2.3 million which saw the country receive 900,000 tourist arrivals.

Following February’s controversial transfer of power, the incoming government of President Dr Mohamed Waheed Hassan sought to utilise public relations groups and advertising to try and offset the impact of negative news headlines resulting from the controversial nature of the change in government.

This focus has included agreeing on a US$250,000 (MVR3.8million) advertising deal to promote the country’s tourism industry on the BBC through sponsorship of its weather services, as well as signing a £93,000 per month (US$150,000) contract with public relations group Ruder Finn to try and improve the country’s image internationally.

With these focuses in place, Maldives tourism authorities said back in October that they were confident the country could meet its one million visitor target, despite ongoing “political turmoil” in the Maldives over the last year.

Speaking to local media in the same month, Minister of Tourism, Arts and Culture Ahmed Adheeb Abdul Ghafoor said that should the Maldives achieve its aims of attracting one million visitors during 2012, it could be effectively seen as being equivalent to welcoming two million arrivals to the country.

Adheeb claimed this statement was made taking into account the challenges in overcoming the impact of “political turmoil” on the country’s reputation following February’s power transfer.

“We are closing in on that target with a lot of challenges. We are working with major obstacles due to the present crisis in the country,” Adheeb was quoted as saying at the time.

Adheeb and Deputy Tourism Minister Mohamed Maleeh Jamal were not responding to calls by Minivan News at the time of press.

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Parliament to vote on whether to halt Nexbis border control project

Parliament’s Finance Committee is to put the controversial issue of the Nexbis border control system (BCS) before parliament to vote on whether to halt use of the project.

The MVR500 million (US$39 million) project finally moved ahead this year after a series high-profile court battles and delays that led Malaysia-based Nexbis to last year threaten legal action against the Maldivian government should it incur losses for the work already done on the project.

However, the Malaysia-based mobile security provider has come under scrutiny by political parties who claim that the project is detrimental to the state, while the Anti-Corruption Committee (ACC) has continuously alleged of corruption in the bidding process.

Nexbis has continued to dismiss accusations of corruption within its deal with the Maldives government.

The vote has been scheduled after Parliament’s Finance Committee earlier this month also revealed that the Maldivian government had agreed to waive taxes for Nexbis.  The committee noted in a letter sent to President Dr Mohamed Waheed Hassan that there was a potential financial burden facing the state due to the BCS deal agreed with Nexbis.

Despite the allegations, the border control system is currently active at Ibrahim Nasir International Airport (INIA) after a Supreme Court ruling in early September favouring Nexbis ended almost two years of efforts by the ACC to block the project.

Speaking about the BSC project, Majlis Finance Committee member Ahmed Hamza said today he believed parliament would halt the project as “most members” were of the impression the contract is not financially beneficial to the country.

“The nature of the contract means that both the government and Maldivian people will suffer heavily from a financial point of view,” Hamza told Minivan News today.

In September, the ACC informed the committee that the deal would cost the Maldives MVR 2.5 billion (US$162 million) in potential lost revenue over the lifetime of the contract.

A member of Parliament’s Finance Committee member told local media yesterday (December 18) that the project is “laden with corruption allegations” and could have been carried out at a much lesser cost.

When asked if there was a sufficient system to take over from Nexbis, Hamza revealed today that there was a “worry” within the immigration department that their own system will not be sufficient.

Furthermore, Hamza stated that there is a “possibility” that human trafficking could increase should the Nexbis contract be cancelled, and to combat this parliament will need to provide a “sufficient solution to deal with these problems”.

Under the ‘build operate and transfer’ (BOT) agreement with Nexbis, the government is obliged to pay Nexbis US$2 for every foreign passenger processed and US$15 for every work permit for the 20 year lifespan of the contract. Nexbis remains responsible for the upgrading, servicing and administration of the system.

Former Immigration Controller Abdulla Shahid has expressed concern earlier this year over both the cost and necessity of the project, calculating that with continued growth in tourist numbers, Nexbis would be earning US$200 million in revenue over the 20 year lifespan of the agreement.

At five percent, royalties to the government would come to US$10 million, Shahid said, when there was little reason for the government not to be earning the revenue itself by operating a system given by a donor country.

“The option was there to establish the system for free,” stated ACC President Hassan Luthfee, revealing that the US government had offered a free system in 2009.

“Even the Indian government had offered to do it for free. On the other hand this could have been done for MVR2.3-2.5 million. So we can’t believe that this should be done at such a high cost,” Luthfee told the committee.

Minivan News today contacted Immigration Controller Dr Mohamed Ali over the developments regarding the BCS agreement with Nexbis.

“I am not aware of any recent decisions from the parliament over this matter,” Dr Ali claimed, before declining to comment further.

Back in July, Dr Ali claimed that with the Maldives having signed up to conventions pledging to try and more effectively combat Transnational Organised Crime like human trafficking, new systems were needed to help meet these aims.

“From our own experience, we have found people being trafficked back into the country even after they have previously been deported,” he claimed at the time. ”A system like this should put a stop to that.”

Minivan News was also awaiting a response from Nexbis at the time of press.

Nexbis has previously claimed that allegations of corruption in its deal with the government was “politically motivated” and had “wrought irreparable damage to its reputation and brand name.”

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Bidding period for Herethera Resort extended for third time by Maldives Tourism Development Corporation

The bidding period for the management or purchase of Herethera Resort has been extended for the third time by Maldives Tourism Development Corporation (MTDC).

MTDC is still looking for a party to purchase or manage the resort after the last bidding period closed on Sunday (December 16). The latest bidding period will continue until January 21.

The company has not stated why the last bidding period ceased, but on previous instances they said that they had to cancel bids due to a lack of interest from potential investors.

ONYX, a company from Thailand, previously managed the resort until February this year.

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Stricter safety measures to ensure tourist safety: Tourism Minister Adheeb

Tourism Minister Ahmed Adheeb Abdul Gafoor has reiterated the importance of ensuring the safety of tourists in the Maldives through stricter safety measures.

In light of the recent suspected snorkelling incidents whereby one tourist died and another is still missing, Adheeb revealed to local media that efforts are underway to strengthen existing regulations to ensure such incidents are not repeated.

As of next month, Adheeb stated that preparations will be undertaken to initiate various activities in relation to tourist safety.

According the tourism minister, the industry had so far been based on the European market, where he said tourists were generally much more adept swimmers. However, he claimed that east Asians who were now dominating tourism numbers in the Maldives market were not so familiar with the ocean.

“Europeans are generally strong swimmers. But the ocean is a whole new experience for the Chinese. The level of excitement for them is very different. We have to take that into account and be more aware of it when we make arrangements,” Adheeb said.

Adheeb also stated that the tourism industry must evolve and adapt to the changing market, whilst also increasing ocean awareness for tourists. Additionally, existing regulations must be monitored and strengthened.

“If such incidents keep repeating it is a major concern. It will adversely affect our tourism. We need to change the services being provided with the market,” Adheeb told local media.

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Visa applications to travel India now take longer to process

Visas to travel to India will now take one week to process, the High Commission of India in Maldives has announced.

Previously the process would take two to three days, however a notice from the high commission has now advised people to apply for their visas well in advance to avoid inconvenience.

The high commission has also announced that visa free travel facilities to India available to Maldivian citizens are only valid for tourism purposes.

Citizens wishing to travel to India for a purpose other than tourism are advised to obtain the appropriate visas before travelling to the country.

According to local media, the high commission said that these changes are solely due to technical reasons.

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Alidhoo Resort staff allegedly still owed wages: “If they don’t like it, they can leave,” says resort owner Jabir

J Hotel & Resorts owner MP Abdulla Jabir has responded to no payment allegations made by Aldihoo Resort staff, declaring “If they do not like it, they can leave”.

Staff at the resort revealed how both Maldivian and foreign workers had not received pay for four months and six months respectively, despite complaints made to management and various external government organisations.

Alidhoo Resort in Haa Alif Atoll is run by J Hotel & Resorts, a company owned by Maldivian Democratic Party (MDP) MP Abdullah Jabir, the husband of former Human Rights Minister Dhiyana Saeed.

Five Alidhoo Resort workers living in the near-by island of Dhidhdhoo spoke to Minivan News – under condition of anonymity – of their frustration as management continues to withhold their pay.

The five workers claim that the Human Rights Commission of Maldives (HRCM) has “forgotten” about them, despite multiple complaints made to the institution.

“We [staff] complain every other week to the HRCM, but never receive any response. We contacted the Labour Ministry and they told us they would reply in November, but they still haven’t got back to us.

“Our verbal complaints never get us anywhere with management, usually they say ‘we can’t pay you right now”’even though the resort’s been at 100 percent occupancy the last few months,” alleged the staff.

Earlier this year the Tourism Employees’ Association of the Maldives (TEAM) released information revealing that Alidhoo’s management had not paid the resort’s 125 expatriate staff for six months, while the 85 local employees had not been paid since May.

“I am struggling more than the staff”: MP Abdulla Jabir

Responding to the no payment allegations, J Hotel & Resorts Chairman Abdulla Jabir explained that there was a delay in payment because of a “delay in making money”.

Jabir claimed that there had been less than 30 percent occupancy in the last year, despite staff claiming it being at 100 percent for the last two months.

“We have 250 staff [at Alidhoo Resort] and rather than go on leave and then come back during times of low occupancy they are telling us they want to stay.

“[The staff] are not struggling, that’s wrong. If they are struggling, they will not stay. They are staying and that means they are not struggling.

“I am struggling more than them,” he added.

Staff have gone on strike on three previous occasions over the salary issue, but have been met with harsh penalties including the dismissal of those staff involved in the strikes.

Sources from within the resort claim they face losing their jobs if they make a formal complaint to management and are therefore “trapped” over the payment issue.

Despite Jabir’s company owning Alidhoo Resort, the MDP MP distanced himself from allegations made by the workers claiming that he “is not involved in this” and that the media need to contact the people responsible for the matter, adding: “You don’t contact [Silvio] Berlusconi for every matter in Italy, you contact the respective ministers.”

“If I close the resort they don’t get pay, they don’t get food, they don’t get accommodation and they will be jobless.

“Maybe they get 10 days, 15 days delay in salary, or even a month’s delay in salary, but they are making it. It is not an issue,” Jabir told Minivan News.

“The staff can go home if they feel like not working for us.”

A mother from Baarah, Haa Alif Atoll who has worked at the Alidhoo Resort for the last four years, alleged to Minivan News that even when staff are paid late, they are rarely paid the full amount.

“In two months they will pay for just one month, and if pay is delayed for three months, we will still only get one month’s pay, that is how they operate,” she said.

“I went to Human Resources and asked why my salary has been cut off for the last four months and they said ‘we can only pay for one month’, and that’s MVR 3000 (US$ 195).”

Jabir has agreed to sell property to finance staff: Jabir’s wife Dhiyana Saeed

When the staff payment issue was raised back in June 2012, the now former Human Rights Minister Dhiyana Saeed – who is also the wife of J Hotel & Resorts chairman – said that no complaints had been made to her ministry.

Speaking to Minivan News over the recent claims, Dhiyana said that she was aware that her husband was having financial “trouble” and that there are outstanding payments to both staff and other people, however she claimed that Jabir is “doing his best” to repay the debts.

“We talk about these problems at home and [Jabir] has agreed to sell his property to finance staff and other people.

“It has been very hard for him to raise the money, but we are very close to making a deal with selling the property and clearing our debts,” said Dhiyana.

MDP members mark International Human Rights Day

Jabir, who recently switched from the Jumhoree Party (JP) to the Maldivian Democratic Party (MDP), joined the MDP’s Journey of Pledges tour as they visited neighbouring islands to Alidhoo Resort.

Minivan News raised the staff payment issue with MDP President Mohamed Nasheed moments after he had just completed a run to mark International Human Rights Day in Kulhudufushi earlier this week.

“There has been so many human trafficking allegations and you mention a certain entrepreneur having not paid [his staff], but I keep on going to work sites all over the country and there are so many ex-pats unpaid and their working conditions are also so bad, that is human trafficking,” said Nasheed. “If you have appropriate standards across the board then you won’t have this opportunity of cheap labour.”

HRCM’s Investigation Officer Aishaph Afreen Mohamed revealed that a complaint had been lodged by Alidhoo Resort staff in September, and that an investigation by the HRCM into the complaint is “ongoing”.

When asked how long the investigation is expected to last, Aishaph stated she was “not sure” as the HRCM has to obtain information “from all relevant departments”.

Almost all staff have now been paid: Alidhoo GM Jadhulla Jaleel

General Manager of the Alidhoo Resort Jadhulla Jaleel, admitted there had been a delay in paying staff, but claimed that as of today “almost all” staff had been paid.

“Sometimes there is a delay, but we always pay. Our staff trust us that they will be paid,” Jaleel said. “Only today (November 11) we have paid almost all of the staff, we paid a total of MVR 500,000.”

When asked to further clarify how many staff come under “almost all”, Jaleel then stated: “All staff, both foreign and local have been paid.

“If you call your sources, they will confirm they have been paid. Some of the staff won’t be able to confirm it because they won’t have collected their money today,” Jaleel claimed.

A reliable source within the resort confirmed to Minivan News that as of November 11 they had been paid, but for only two out of the four months owed. The source also alleged that foreign staff members were yet to receive any of their six-months of missing payments.

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Government informs diplomats of decision to take action on airport issue

The government has informed diplomats regarding its decision to “take action” on issues related to Ibrahim Nasir International Airport (INIA).

Government spokesperson Abbas Adil Riza mentioned that the GMR contract was discussed, but did not give any further details.

A senior official of the President’s Office said that the information was shared with diplomats during a teleconference held by Riza and Minister of State for Foreign Affairs Dunya Maumoon on Tuesday.

“They were informed that the contract results in serious losses to the state, and that the government has decided to take action on this issue,” the official said.

Rumours have been circulating social networking sites over the last week that the government plans to annul its contract with GMR at a cabinet meeting this Tuesday (November 27).

Minivan News obtained a personal letter sent by GMR Chairman G M Rao to President Mohamed Waheed Hassan Manik, proposing an amendment to the Airport Service Charge exempting Maldivian nationals from having to pay the fee.

The letter notes that there has been no correspondence from the President’s Office regarding the proposal prior to sending the letter.

No information has been disclosed by the government regarding the GMR contract. However, anti-GMR parties said after meeting with the President, he had assured the government’s decision on GMR will be “as per people’s wishes”.

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No response from government over ADC amendment proposal, reveals letter from Rao to Waheed

Chairman of Indian infrastructure giant GMR, G M Rao, has reiterated the airport developer’s proposal to exempt Maldivians from paying the contentious airport development charge (ADC), in a personal letter to President Mohamed Waheed Hassan Manik.

Rao’s letter, dated November 21 and obtained by Minivan News, proposes that an increased fee of US$28 be levied from all international departing foreign passengers, in order to compensate for an ADC exemption for Maldivian passport holders.

Rao’s letter, sent on November 21, states the importance of the ADC and that the current non-levying of the ADC was benefiting international foreign passengers rather than the government.

“The ADC significantly contributes to the cash flows of [GMR Male International Airport] and undoubtedly, in turn significantly benefits the GoM and the Maldives Airport Company Limited (MACL) by way of concession fee payments.

“The said non-levy of ADC and Insurance Surcharge (IS) has resulted (at the costs of GMIAL and eventually MACL/GoM) in an entirely unintended benefit to the international foreign passengers who are enjoying and would enjoy in future as well, the enhanced facilities and privileges at the airport without commensurate payment,” the letter reads.

Following a Civil Court case filed in 2011 by the then-opposition Dhivehi Qaumee Party (DQP) blocking GMR from levying ADC from international foreign passengers, GMR – under instruction from a letter sent by MACL – has been deducting ADC revenue from concession fees due the government.

Following the removal of ADC, the government has received a succession of bills from the airport developer throughout 2012.

In the first quarter of 2012 the government received US$525,355 of an expected US$8.7 million, after the deduction of the ADC. That was followed by a US$1.5 million bill for the second quarter, after the ADC payable eclipsed the revenue due the government.

Combined with the third quarter payment due, the government now owes the airport developer US$3.7 million.

According to Rao, the proposal exempting Maldivian passport holders from ADC and instead charging all international departing foreign passengers from INIA an increased ADC fee, is out of “deference to the Maldivian public sentiments” and to “ensure the unintended financial loss to GMIAL, MACL or GoM is contained”.

So far however, Rao states that has been no correspondence from the President’s Office regarding the proposal prior to the sending of the letter.

Minivan tried to contact the President’s Office, but there was no response at time of press.

MACL’s report “ridden with calculation errors”.

A further report addressed to President Waheed, entitled: ‘Concession Agreement dated 28th June 2010 relating to INIA, Male – purported report submitted by MACL regarding benefits to Maldives’, goes on to provide “accurate” and “factual” information relating to the benefits to the Maldives that the GMR-Malaysia Airports Holdings Berhad (MAHB) Consortium envisages.

Commenting on MACL’s recently prepared report that implies airport concession will have a negative impact on the Maldives, the GMR report claims it is “ridden with calculation errors” of which are “not only highly misleading but are full with errors and oversight”.

“It is estimated that over the concession period, GMR-MAHB will pay more than MRF 32.5 bilion to MACL as concession fee and MRF 12.5 billion as Passenger Service Chards (PSC) to the government.

“MACL report claims that if MACL operate the airport, they will make a profit of MRF 60 billion. However, once the errors in their report are corrected it will show that they will make a profit of MRF 18 billion only.

“The report also claims that when GMR-MAHB is operating the airport, MACL will make only MRF 21 billion. However, once the errors are corrected it will show that MACL will receive a concession fee of MRF 32.5 billion from GMR- MAHB,” GMR’s report claims.

Recently there has been mounting pressure from parties within the Maldives calling for the government to annul the agreement with Indian infrastructure giant GMR.

According to rumours circulating on social media sites, the government will allegedly cancel the GMR contact at a cabinet meeting on Tuesday. Tweets were being circulated speculating that a Chinese intermediary was prepared to pay for the contract termination and take over the airport development.

However asked to confirm or deny these rumours, Economics Minister Ahmed Mohamed said he was “unaware of any such action”.

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