Tag: resort

Sharia-compliant resort announced for Maldives

Islamic hospitality firm Lootah Hotel Management (LHM) has announced plans to open a Sharia-compliant resort in the Maldives by 2013.

LHM, a division of the Dubai-based SS Lootah group of companies, signed and agreement with Maldives’ Kalaidhu Investment to construct the resort, a US$85 million project it says will include 50 luxury villas with private swimming pool and a private beach, restaurant, recreation centre, spa, marina and yachts among other amenities “to ensure the welfare and privacy of the families.”

In a statement CEO of Lootah Hotel Management, Nasser Lootah, said “the decision comes as part of the Group’s strategy to expand its footprint and customer base towards prestigious tourism destinations around the world.”

Lootah added that” Islamic hospitality is gaining popularity with those who prefer quality services provided in a calm atmosphere commensurate with family values.”

Abdulla Saeed, Managing Director, Kalaidhu Investment said, “We are pleased to be partnering with the pioneer of Islamic hospitality in the UAE. This offers a unique opportunity for us to work towards the development of universally recognised ‘Halal standards’ for Shari’ah-compliant hotels and resorts, to comply with and create similar guidelines for the benefit of the hospitality and tourism industry.”

LHM currently manages the Al Jawhara Group of Hotels & Apartments.

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Hotels, guest houses and safari vessels record rising patronage

The tourism industry has recorded a 10 percent increase in bed nights for the first three months of  2011 compared with 2010, a total of 1,852,564.

However while the majority of nights were spent at resort properties – 1,724,799 – this represented only a seven percent increase on 2010. In comparison, nights at hotels increased 25.5 percent (to 60,784) and safari vessels by 33.9 percent.

Guest houses remained a small segment of the tourism market with 7855 nights, although this represented a 25.5 percent increase on the same period last year. Guest houses continued to record very low occupancy rates of around 17 percent.

Occupancy rates for resorts increased three and a half percent on 2010 to 92.8 percent from January to March 2011, and were exceptionally strong in February – only two percent of the country’s resort rooms were empty during this month. Hotel occupancy increase 6.5 percent on last year.

Overall, occupancy rates across the tourism industry varied only marginally on 2010, dropping 0.1 percent.

Average duration of stay for the first three months of 2011 also showed little variation on the same period last year, continuing a slight downward trend of 0.1 percent to 7.5 days per visitor.

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Young people’s ambitions on the rise, says Four Seasons manager at apprentice graduation

Young Maldivians are becoming increasingly ambitious in their desire to be professionally successful, even compared to the generation of 10 years ago.

Speaking at the graduation ceremony for the Four Seasons apprenticeship program, held in Male’ this morning, Regional Vice President and General Manager for the Maldives Armando Kraenzlin observed a change in the outlook of students compared to when the resort began its training program a decade ago.

“The outlook of the students has changed, they have become more ambitious,” he said. “They come to the trainer asking “‘I want to learn a la carte and Flamberge.’ That is not something you would have heard 10 years ago.”

“Jobs were also taken for the money, not because people wanted to start a career or had a vision of themselves as successful in a particular field,” he said, adding that there was a noticeable difference in attitude between young staff starting work now, and those who had been employed 10 years ago.

Student interests had also changed, Kraenzlin noted.

“Ten years ago they all wanted to do housekeeping. Two years later it was diving. This year there’s been a run on the kitchen – 10 years ago it was impossible to convince young men to work in the kitchen – cooking was seen as a woman’s job.”

A ceremony was held this morning to mark the graduation of 30 apprentices for 2011, and inaugrate 40 into the class of 2012. It is the Maldives’ first technical and Vocational Education and Training (TVET) certified apprenticeship scheme, and claims almost all students get a job on graduation.

“10 years ago if you needed a waiter you would look to India or Sri Lanka, and it was impossible to find a Maldivian chef,” Kraenzlin said, noting that the resort received over 200 applications for the program.

Such is the demand that the Four Seasons’ apprenticeship scheme, which runs at the company’s two resorts at Landaa Giraavaru and Kuda Huraa, has now expanded to the point where it requires four full-time staff.

“We’ve essentially become a school,” Kraenzlin said. “It used to be that we would train apprentices for ourselves, but it has taken time and resources to meet the TVET demands.

“At the same time, there’s no full-time teachers besides the English teacher, so restaurant and housekeeping staff have to embrace teaching in addition to their own jobs.”

It was a balancing act, he explained: “The General Manager should be running the business, not giving wine courses, for instance.”

Despite the extra demands, Four Seasons was looking to expand the program up to TVET certification level three, and then to a full diploma.

“Ten years ago if you needed a waiter you would look to India or Sri Lanka, and it was impossible to find a Maldivian chef,” Kraenzlin said. “Now there are young people saying they want to introduce the world to Maldivian cuisine.”

Tourism Minister Mariyam Zulfa, who attended the ceremony this morning, said the government was looking to replicate the success of the Four Seasons apprenticeship program with other resorts in the country, and was conducting a program to raise awareness among young people as to the professional opportunities in the tourism sector.

“The new constituition allows for freedom of expression and assembly, in cases where employers are not meeting their conditions,” she said. “One way to reduce discontent is to provide training opportunities as well as make a conscious attempt to care for staff.”

One apprentice graduating this year, Yoosuf Shan, said that the course was challenging when he began as he was “totally new to the industry.”

“Another apprentice told me that whenever you reach a tough point, don’t say ‘Why me?’. Instead say: ‘Try me,’” he said.

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New mobile towers cut power consumption in half, claims telco

The Maldives “need not return to the stone age” and neglect creature comforts for the sake of the environment, Maldives’ Environment Minister Mohamed Aslam has said, and should instead find alternative ways to continue enjoying technological developments.

Certain environmental groups remain skeptical of the true effectiveness of green business developments, even in the tourism sector where restrictions on developers are more comprehensive, however Aslam said he believed the Maldives had nonetheless taken a “bold step” in its own commitment to sustainable practices over the remaning decade.

Aslam made the claims while speaking at the launch of a new ‘green’ mobile tower by Wataniya, one of the country’s two telecos, at the Adaraan Hudhuranfushi resort on Saturday afternoon.

Wataniya claims the new Single Radio Access Network (RAN) tower provides more sustainable and operationally-efficient mobile phone and data coverage, albeit at a significantly higher cost of acquisition.

According to the company, the first tower installed will cover a 60 kilometre radius around Hudhuranfushi at a 54 percent reduction in total power consumption and 80 percent reduction in carbon footprint compared to existing installed technology, and could be easily upgraded to handle upcoming 4G developments with the addition of a single card. It also claims the smaller size of the tower – essentially a single metal pole anchored to a concrete footprint the size of an office chair, makes it more attractive for roll-out on resort islands concerned about the visual impact of a conventional lattice structure mobile tower.

Aslam, speaking at the resort during the launch, told media that the support of foreign corporations such as Wataniya that had invested in the Maldives was a key part of the Maldives’ meeting its carbon neutral commitment by by 2020. Although details of how the country can efficiently meet its 2020 target remain elusive beyond broad political support for investment in green technology and renewable energy, President Mohamed Nasheed said last year that failure to meet the goals would be a “disaster” for the country in ensuring long-term stability both economically and geologically.

Despite the adoption of the new technology at Adaaran’s Hudhuranfushi resort, Ali Rilwan, Executive Director of local environmental NGO Bluepeace told Minivan News that he believed that the Maldives’ tourist resorts’ general commitment to effective sustainable practices was not limited to green technology and day-to-day issues like waste management.

Rilwan claimed that although tourist regulations did tend to be stricter in regards to the amount of natural land being developed and not allowing buildings to tower over an island’s tallest trees, other viable development areas included solar and renewable energy technologies.

“I think very few resorts are taking responsibility. Waste management is another vital area and only a few resorts have sewage treatment plants rather than pumping it into the ocean,” he said. “Some [resorts] are also not disposing of their garbage correctly either so they hire local boats to transport garbage to the island of Thilafushi.  In some cases management may be unaware that some boats travel just a few hours off shore and then dump trash in the sea without travelling all the way to Thilafushi.”

Despite his concerns Rilwan said that he saw developments such as those taken by Wataniya to introduce more energy efficient equipment like the RAN towers as a “good move” to cut environmental impact, although he believed the company’s spending on sustainable developments could be widened to a number of areas.

He pointed to telecommunications companies fully replacing plastic cards used by customers to recharge their mobile phone credit or looking at alternatives to spending on billboard advertising and promotions and simpler activities like planting more trees.

“Each resort is required to be working on projects like planting trees,” he said. “These companies could instead use their funding to do very visible commitments like plant coconut trees around islands.”

Perhaps more unlikely, Rilwan stated that Wataniya and its competitors such as Dhiraagu could also consider sharing and maintaining telecommunication commitment together to try and cut down on the space and energy requirements in supplying separate services to Maldivian customers.

With local councils elected into office in February, Rilwan said that he expected more visible measures and local projects to be managed to help local islands in boosting their sustainability.

Speaking to Minivan News in October, environmental organisation Greenpeace said it believed the Maldives acted more as a symbol than a practical demonstration of how national development and fighting climate change can be mutually exclusive.

Wendel Trio, the organisation’s Climate Policy and Global Deal Coordinator, said he believed that the Maldives could nonetheless play an iconic role in promoting the potential benefits of adopting alternate energy programmes.

“By coupling both strong words and the need for the big emitting countries in the developed and the developing world to reduce their emissions sharply, with a strong commitment at home, the Maldives has also gained respect,” Trio explained to Minivan News. “However, obviously none of the big emitting countries are looking at the Maldives as an example, as they all claim that their social and economic development cannot be compared to that of a small island state.”

He accepted that the country was somewhat limited by its size but said it could have play a role in advocating for more sustainable business and lifestyle practices.

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Hyatt Hotels enters Maldives resort market

International hospitality group the Hyatt Hotels Corporation has this month entered the Maldives tourist market for the first time with the rebranding of a resort property on Hadahaa Island in Gaafu Alifu Atoll under its name.

The company has said that as of April 1 this year, an affiliate of the company had entered into an agreement with Driftwood Maldives Private Ltd to operate the resort as the Park Hyatt Maldives Hadahaa.

According to the resort’s operators, since opening back in 2009 as Alila Villas Hadahaa, the property has the been first destination in the country to work towards Earth Check certification standards that aim to outline more sustainable practices for hospitality groups.

Park Hyatt Maldives Hadahaa contains 50 villas replete with private decks, as well as boasting bedrooms with living areas.  The company has claimed that 14 of these properties are also situated directly over the country’s much lauded-waters.

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Staff threw stones at intruder and left him in the water to drown, alleges Baros staff member

A staff member at Baros Island Resort has claimed to have witnessed three staff members throwing stones at one of the four men who invaded the resort wearing balaclavas last Wednesday, as the intruder was standing on the jetty.

The body of 20 year-old Ali ‘Immortal’ Shafiu was later was later discovered floating dead in the lagoon. Staff restrained another of the intruders, while two others were found and arrested by police.

Friends of the deceased who were present at Indira Gandi Memorial Hospital (IGMH) when his body was brought to the hospital claimed to have seen wounds on left hand and left side of his chest, and a wound on his head one and a half inches deep.

Shafiu’s family members later told local newspaper Haveeru that they had seen wounds on different parts of the body, however police would not confirm the injuries claiming the investigation was ongoing.

“That day early in the morning my colleagues came and shook me awake saying thieves had invaded the resort,’’ the staff member told Minivan News, on condition of anonymity.

‘’I ran to the jetty and saw staff throwing stones at a person waiting at the end of the jetty. I saw him falling into the water, I think he was knocked unconscious and fell,’’ the staff member said.

“His body was in the water – it had no movement at all, I was worried and told them to pick him up.”

Staff did not retrieve the body and the body was left in the water for more than 30 minutes, the source said.

‘’His body was floating on the water like a log. Someone who had not seen the body falling would think that it was a log. There was no movement at all.’’

The staff member said that police arrived on the island and took the body from the water.

“His body was as hard as rock when he was taken out of the water, and suddenly white foam came out from his mouth,’’ the staff member said. “The police then took the body for examinations.’’

The staff member said that later that day, before staff realised that they might be subjected to revenge attacks, many staff were claiming to have attacked Shafiu.

“They were not intending to kill him, but after they knew he was dead they rejoiced,’’ the staff member alleged. “But later the three staff who led the attack on Shafiu started receiving phone calls and threats that they would be sorry.’’

After they received these calls, those who claimed have hit Shafiu suddenly claimed to have not even touched him, the source alleged.

“Later I asked my colleagues who had found the intruders first. They said it was the security officers who saw the four of them, and they went and called the Maldivian staff members,’’ the staff member said.

At a press conference this afternoon, police that they were now investigating the cause of three wounds to Shafiu’s head.

Inspector Abdulla Nawaz also said that police have discovered the boat which was allegedly used by seven men – only four of whom landed on the island.

Weapons were also discovered inside the boat, Nawaz said, including swords and a harpoon gun.

”Police have now arrested the other three men, who include the captain of the boat,” he said.

Police said the four persons found in the resort had allegedly damaged the resort’s accounts department in a bid to to steal the safe inside.

”The safe contained US$50,000 at that time,” said Nawaz. ”We are investigating whether the seven men had any connections with a persons working in the resort.”

He also said that the body of Shafiu was ”apparently dead” when police took him out of the water.

”Police officers who attended the scene observed that there was no movement and the body was very hard,” Nawaz said.

General Manager of Baros Island Resort and Spa, Jonathan Blitz, was on his day off when Minivan News called the resort, however a senior staff member said the resort was unwilling to comment as the police investigation was ongoing.

“It was early in the morning and we are still not clear what happened,” he said, expressing concern that the original Minivan News article on the incident had been posted on the TripAdvisor website “and guests were commenting.”

Baros was the second Maldivian resort this year to suffer an attempted robbery by people from outside the island.

In Janurary, staff at Kihaadhuffaru in Baa Atoll were threatened by a group of masked men brandishing machetes and swords, who escaped in a dingy with the resort’s safe.

A receptionist was reportedly gagged with tape and restrained with a cable tie during the incident.

Sub-Inspector Ahmed Shiyam said at the time that he did not believe resorts would need to review existing security measures in light of the Kihaadhuffaru theft.

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Conrad resort claims resolution found to on-site strikes

Strike action at the Conrad Maldives Rangali Island resort was bought to an end last night as staff at the site returned to work following alleged disputes over service charge policy, management have said.

In a statement issued today, the resort, which is part of hospitality conglomerate Hilton Worldwide, claimed that operations were returning to normal after being affected in “a small way” by a number of its staff convening in their quarters on Tuesday (22 March) to call for increases in the amount received from service charges.

As the country continues to review labour laws that would outline policies for striking at resorts, possibly outlawing protests by workers on the “shop floor”, the Conrad Maldives Rangali Island said this week’s industrial action had not result in any customers prematurely checking out from the site.

With the wider national Labour Act still awaiting approval in the Majlis, the Conrad resort said that it had attempted to try and open up negotiations with staff following commencement of the strike action on Tuesday evening.

“The hotel respects the rights of all employees to express their points of view in a lawful and non-disruptive manner. As such, team members were invited to discuss the issue with the management team in order to resolve the matter quickly and fairly,” the resort stated. “The staff were unwilling to discuss the matter despite several approaches.”

By yesterday morning (March 23), figures from the Crown Company, which owns the resort in question, as well as representatives from the labour and tourism ministries arrived to discuss the strikers’ grievances – initially without success. However, the company has claimed it was able to find a resolution by 7:00pm on Wednesday evening with staff returning to work “immediately”.

Although the Conrad Rangali Island was unable to provide details to Minivan News of the exact changes it might be making to its operations to conclude the strikes at the time of going to press, the resort claimed in a previous statement that it was willing to review its operations.

“The management’s position is that it is happy to re-evaluate the calculation of the service charge. Additionally, the resort will arrange for independent auditing of accounts to demonstrate that the service charge is distributed in its entirety,” the company said yesterday in a statement.

“The staff had already been informed on Tuesday that salary increases will be offered across the board and are expected to be higher than in previous years following a month-long survey of wage levels in the country.”

‘Sim’ Mohamed Ibrahim from the Maldives Association of Tourism Industry (MATI) said following the resolution of the strikes that regulations that would outlaw strike action on resort property were currently under the consideration of the country’s parliament.

Sim claimed that the regulations, expected to be passed as part of a new Labour Act outlining a framework for the nation’s work practices had been drawn up by lawyers along with the assistance of a number of bodies including the President’s Office.

“There is regulation in the works that would govern strikes in the country,” he said. “It has been made very clear in public notifications from the labour ministry that has clarified that ‘wildcat strikes’ should not be tolerated.”

Although the strike regulations are still being reviewed within the Majlis, Sim said that they would likely be passed in their final form as part of a national labour act rather than an individual bill relating to industrial action.

He claimed additionally that the regulations were not related to outlawing strikes, but ensuring instead that industrial action did not take place on the private property of resort owners.

To this end of trying to ensure worker’s rights, Sim said he believed that the Ministry of Tourism, Arts and Culture had already sent details of correct resort grievances procedures to the striking workers, which he claimed had not been followed.

Workers’ groups in the country such as Tourism Employees Association of Maldives (TEAM) have been openly critical of initial drafts of the strike regulations though, which it claimed were less about regulating industrial action but rather outlawing them altogether.

TEAM president and serving Maldivian Democratic Party (MDP) MP Ahmed Easa has previously claimed that the organisation openly supported regulations that accepted that there has to be a reason to instigate strikes, as well the manner of how they should be conducted.

Back in November, a bill outlining possible standards for strike action was passed to the Majlis’ National Security Committee concerning possible amendments to regulations for industrial action at the country’s resort properties

The bill was initially passed to parliament in August by the Dhivehi Qaumee Party (DQP) in attempts to try and curb strikes such as those seen last year at Kurumba resort that reduced occupancy rates to zero for a period.

Parliamentary debate over the bill has seen both fierce opposition and support from figures across the tourism industry, who have argued that current unregulated strike action is detrimental to travel income.

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“Staff sniggered” after tourist alleges electric shock from exposed wiring

A 37 year-old British woman who claimed to have suffered an electric shock while staying at Adaaran Club Rannalhi in September 2010 is taking legal action against the resort, reports the South Wales Echo.

Amanda Llewellyn-Pace, who was visiting the resort from Cardiff with her husband Rhodri for their fourth wedding anniversary, claimed she was “nearly killed” crossing a bridge at Rannalhi when seawater lapping across it came into contact with exposed wiring.

Llewellyn-Pace told the Echo that she was flung onto her back by the jolt and had to be rescued by her husband, who was wearing rubber-soled shoes.

Her husband, a London-based quantity surveyor, said that “hotel staff were sniggering, and this was at a so-called four-star hotel.”

According to the Echo, Llewellyn-Pace was returning from a snorkelling trip when she crossed the two-metre wide bridge in bare feet. She told the newspaper that the bridge became live whenever a wave crossed it due to loose wiring in the circuit used to light the walkway.

“My legs felt like they were in a clamp, like something was grabbing my legs. Obviously nothing was,” she said, claiming she was still on painkillers and having physiotherapy six months after the incident.

An assistant manager at the resort confirmed that the management was aware of the matter and that the couple were taking legal action.

“It was a very rainy day and there was some work going on [to the bridge],” the assistant manager said, adding that there had been signage boards in place and that the work was not electrical, but due to a broken wooden area of the bridge.

“There was no evidence [of the electric shock] and there were no eyewitnesses,” the assistant manager said. The guests had informed the front office of the incident but declined to be taken to a doctor, the resort said.

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Resort coffee shop destroyed in fire

A coffee shop on Eriyadhoo Resort in Kaafu Atoll was destroyed in a fire this morning, reports Haveeru.

A nearby pool room was also damaged in the blaze, which took hold at around 1:40am.

Resort staff extinguished the fire in two hours, at 3:30am. Maldives National Defence Force (MNDF) firefighters arrived at 4:00am.

“It’s difficult to say the exact cost of the damage, but the whole coffee shop and the bar has been burnt to rubble,” the resort’s manager Mohamed Ijaz told Haveeru, estimating that the damage was around Rf 5 million (US$390,000).

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